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Dasar Privasi Akaun dan Data Malaysia

This page explains how we handle the details tied to your account, from sign-in checks and wallet activity to cookies, device data and support messages.

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REACH US DIRECT

Contact Us About Privacy

If you want to see, correct or question the records we hold, reach us through the in-account chat, the support form or the email route shown in your account area.

In-account chat Send a privacy request from your account area and we can match it to the right record faster. It works well for access, correction and data-use questions tied to your current session.
Support form Use the form when you need a written trail for a deletion, restriction or cookie query. Add the email or phone on the account so we can verify the request before we act.
Email route If you prefer email, send the request from the address linked to your account and mention the change you want. We will reply with the next step once the identity check is done.
RECORDS AND ACCESS

How We Keep Your Data

We build this policy around three habits: collect only what we need, keep it for a limited time and protect it inside the account system.

Data use

We use account, device and payment references to run the service, answer support requests and check whether a login or transfer needs a closer look. Records stay tied to the purpose that created them.

Cookies

Cookies remember your session, reduce repeated logins and help pages load with the right settings. They do not by themselves reveal your full account record, but they do link to the browser you used.

Account security

We expect you to protect your password and device access. Our side uses session checks, device markers and alert flags so unusual access can be spotted before changes are made.

Retention

We keep records only as long as needed for account handling, dispute checks, audit work and legal duties. After that period, they are removed or stripped of direct identifiers where the law allows.

Change requests

If a name, phone number or email changes, send us the new details from the account route you control. We may ask for a matching verification step before we replace the old record.

Contact path

For any privacy question, start with the support route inside your account. Tell us what you want to see, change or remove, and we will point you to the right next step.

Common Questions About Privacy Rights

These answers cover what we collect, why we keep it, how cookies work and how you can reach us from your account. The exact handling depends on local law and the request you send, so we keep the process direct and tied to the record on file. When a change affects access, we may ask for extra proof before we act.

We keep the contact details, device markers and session records needed to create and run your account. If you use Touch 'n Go, GrabPay, Boost dan FPX, we also keep the payment reference tied to that request.

Cookies remember your session, reduce repeated logins and help pages load with the right settings. They do not by themselves reveal your full account record, but they do link to the browser you used.

We keep records only as long as needed for account handling, dispute checks, audit work and legal duties. After that, we remove them or strip direct identifiers where local law allows that step.

Yes. Send the request through the account contact route and tell us exactly what needs to change. We may ask you to confirm ownership before we replace the old record with the new one.

Only staff or service partners who need the record for support, security, payment handling or legal duties can see it. We limit access by role and we log sensitive actions for later checks.

Yes. If a rule in Malaysia or the place where you access the site changes what can be held, shown or removed, we follow that rule. Access stays available only where local law permits.

Use in-account chat, the support form or the email route tied to your account. Tell us the request, the account name and the contact method you control so we can match the record quickly.

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